shipping & Returns policy

shipping

All artworks are carefully packaged to ensure they arrive safely.

PROCESSING TIME
Orders are typically processed within 3–7 business days. You will receive a confirmation email once your order has shipped.

SHIPPING METHODS
Orders are shipped via reliable carriers with tracking whenever possible.

ESTIMATED DELIVERY TIMES

• US: 2-5 business days

• Canada: 5-10 business days

• International: 7-21 business days

Please note that delivery times may vary depending on customs processing and local postal services.

SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and the size of the artwork.

CUSTOMS & IMPORT FEES
For international orders, buyers are responsible for any customs duties, taxes, or import fees that may apply in their country.

PACKAGING
Original paintings and prints are packaged with great care using protective materials to prevent damage during transit.

returns

Because artworks are unique and often made or prepared specifically for each collector, all sales are generally final.

However, your satisfaction is important.

DAMAGED ITEMS
If your artwork arrives damaged, please contact us within 48 hours of delivery with:

• your order number

• photos of the damage

• photos of the packaging
  

A replacement or refund will be arranged depending on the situation.

LOST PACKAGES
If a package appears lost in transit, please contact us and we will work with the shipping carrier to resolve the issue.

EXCHANGES

At this time, exchanges are not offered.

ORDER CANCELLATIONS

Orders may be cancelled within 12 hours of purchase.
After this time, orders may already be in preparation or shipment and cannot be cancelled.

Contact Us

If you have any questions about our Shipping and Returns Policy, please contact us by e-mail contact@artisaportal.com